Custom orders or Special orders of cotton candy or popcorn are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved.

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.  Other returns must be approved in advance and are subject to a 20% restocking fee.

ALL Cotton candy is NON RETURNABLE
Cotton candy is a perishable item Extreme HEAT/HUMIDITY will decrease shelf life down to weeks instead of months.....  MUST BE KEPT IN COOL DRY AREA at all times